Privacy Policy

This website is operated by Pinnacle Research Labs LLC, doing business as Pinnacle Peptide Lab, located at 3524 Silverside Road, Suite 35B, Wilmington, DE 19810-4929. For any privacy question, email info@pinnaclepeplab.com.

We collect information you provide when placing an order or contacting us, including your name, email, phone number, and shipping address, along with the contents of your order. We also collect limited technical data such as IP address and browser type automatically to operate and secure the site.

Payment is made by Zelle directly through your own bank. We do not collect, process, or store your card or bank-account details, and no card processor is involved in your payment.

We use your information to process and fulfill orders, arrange shipping, provide support, send order and account communications, prevent fraud, and, only with your consent, send marketing emails you can unsubscribe from at any time.

We never sell your personal data. We share it only with the providers needed to run our business and fulfill your order: our customer-relationship and order-management platform (HubSpot), our shipping and fulfillment platform (ShipStation), our email provider, and our website hosting and analytics provider. Each processes your data only to provide its service, and we also disclose data when required by law.

We use essential cookies to run the site and cart, plus privacy-conscious analytics to understand usage and improve the experience. You can control cookies through your browser settings.

We use reasonable technical and organizational safeguards to protect your information, and we retain it only as long as needed to fulfill your orders, provide support, and meet legal or accounting obligations.

You may request access to, correction of, or deletion of your personal data at any time by emailing info@pinnaclepeplab.com. We will respond within the timeframe required by applicable law.